Privacy policy

Effective Date: February 2026
Last Updated: February 2026

Introduction

DuraSeal Inc (“DuraSeal,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information through our website (www.durasealit.com), services, and communications.

Information We Collect

Information You Provide:

• Contact details (name, email, phone number, address)
• Service information (property address, service requests, appointment preferences)
• Payment information (processed securely through our payment processor)
• Communication records (emails, texts, calls, messages)

Information Collected Automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, links clicked, time on site)
• Cookies and tracking technologies

Information from Third Parties:

• Our scheduling platform (Acuity Scheduling/Squarespace)
• Our payment processor (QuickBooks/Intuit)
• Our call tracking platform (CallTrackingMetrics)

How We Use Your Information

We use your information to:

• Schedule appointments and provide our sealing services
• Process payments and manage billing
• Send appointment reminders and service updates via email and text
• Respond to your inquiries and provide customer support
• Improve our services and analyze usage patterns
• Comply with legal obligations and prevent fraud
• Send promotional communications (with your consent)

Text Messaging (SMS)

Opt-In: By checking the opt-in box on our booking form or providing verbal consent during a call, you agree to receive text messages about your appointments.

Message Types: Appointment confirmations, reminders, service updates, and customer support responses.

Frequency & Charges: Message frequency varies. Message and data rates may apply.

Opt-Out: Reply STOP to any text or contact us at ad***@********it.com or 888-660-0260. For full SMS terms, visit www.durasealit.com/sms-terms/.

How We Share Your Information

We do not sell or rent your personal information. We share information with:

Service Providers:

• Acuity Scheduling (https://www.squarespace.com/privacy)
• QuickBooks/Intuit (https://quickbooks.intuit.com/privacy)
• CallTrackingMetrics
• Website hosting, analytics, and communication platforms

These service providers are contractually required to protect your information and use it only for the purposes we specify. SMS consent data is excluded from the general data sharing practices listed above and is handled separately in accordance with our SMS Terms and Conditions.

Legal & Business:

• Successors in business transfers (mergers, acquisitions)
• Law enforcement when required by law
• To protect our rights, safety, and property

Data Security

We use reasonable security measures including encryption, secure storage, and access controls to protect your information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information as long as necessary to provide services and comply with legal obligations. Typically:

• Customer records: Duration of relationship plus 7 years
• Service and payment records: 7 years
• Marketing communications: Until opt-out or 3 years of inactivity

Your Rights and Choices

Access & Correction: Request access to or correction of your personal information by contacting ad***@********it.com or 888-660-0260.

Opt-Out Options:

• Email: Click “unsubscribe” in promotional emails
• Text Messages: Reply STOP to any text message
• Cookies: Adjust your browser settings (may affect website functionality)

State Privacy Rights: If you’re a California resident or resident of certain other states (Virginia, Colorado, Connecticut, Utah), you have additional rights including:

• Right to know what information we collect
• Right to request deletion of your information
• Right to opt-out of sale (note: we don’t sell information)
• Right to non-discrimination for exercising your rights

Contact us at ad***@********it.com or 888-660-0260 to exercise these rights. We’ll respond within 45 days.

Children’s Privacy

Our services are not intended for anyone under 18. We do not knowingly collect information from children under 18. If we discover we have such information, we will delete it immediately. Contact us at ad***@********it.com if you believe we have information from a child.

Third-Party Links

Our website may link to third-party sites not operated by DuraSeal. We’re not responsible for their privacy practices. Please review their privacy policies before providing information.

International Users

Our services operate from the United States. By using our services, you consent to your information being transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Last Updated” date. We’ll notify you of material changes via email or text if we have your contact information.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

DuraSeal Inc
6300 Limousine Drive, Suite 134
Raleigh, NC 27617

Phone: 888-660-0260
Email: ad***@********it.com

By using our website and services, you acknowledge that you’ve read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described.